Cisco Cisco Customer Voice Portal Downloads Note De Mise
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Chapter 23: Record
The Record voice element makes a recording of the caller's voice. A prompt is played to the caller then the voice element records the
caller’s voice until a termination key is inputted, the recording time limit has been reached, or (if the configuration specifies so) the
caller hung up. An audio cue (beep) may be activated to signal to the caller that the system is ready to record the caller’s voice.
Different voice browsers may have varying default maximum lengths for voice recording.
caller’s voice until a termination key is inputted, the recording time limit has been reached, or (if the configuration specifies so) the
caller hung up. An audio cue (beep) may be activated to signal to the caller that the system is ready to record the caller’s voice.
Different voice browsers may have varying default maximum lengths for voice recording.
The recording is sent to the Record element by the voice browser and is stored in an audio file in the location specified by the
developer. Any pre-existing file with the same name will be overwritten. The element can be configured to produce a non-repeating
filename so all recordings can be retained. The format for this filename is audioN.wav where N is the number of milliseconds since
midnight January 1, 1970 (GMT). All recordings are saved in the WAV format.
developer. Any pre-existing file with the same name will be overwritten. The element can be configured to produce a non-repeating
filename so all recordings can be retained. The format for this filename is audioN.wav where N is the number of milliseconds since
midnight January 1, 1970 (GMT). All recordings are saved in the WAV format.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed for silence or
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
no keypress before a noinput event is thrown.
Possible values are standard time designations
including both a non-negative number and a time
unit, for example, 3s (for seconds) or 300ms
(for milliseconds). Default = 5s.
max_noinput_count
(Max NoInput Count)
(Max NoInput Count)
int
≥ 0
Yes
true true 3
The maximum number of noinput events
allowed during input capture. 0 = infinite
noinputs allowed.
allowed during input capture. 0 = infinite
noinputs allowed.
start_with_beep
(Start With Beep)
(Start With Beep)
boolean Yes true true true
Whether or not to play a beep before recording
begins.
begins.
terminate_on_dtmf
(Terminate On DTMF)
(Terminate On DTMF)
boolean Yes true true true
Whether or not the caller can end the recording
by pressing a touchtone key.
by pressing a touchtone key.
keep_recording_on_hangup
(Keep Recording On Hangup)
(Keep Recording On Hangup)
boolean Yes true true
false
Whether or not the recording is stored if the
caller hung up while making the recording.
Default = false
caller hung up while making the recording.
Default = false