Cisco Cisco Unified Customer Voice Portal 10.0(1)
5
Release Notes for Cisco Internet Service Node, Release 2.1 (updated 9/04)
OL-1253-03
Uninstall for SDDSN
Uninstall for SDDSN
ISN Version 2.1 supports uninstall for SDDSN. The rest of this section applies to systems that had or
have SDDSN 1.0.1 installed on them.
have SDDSN 1.0.1 installed on them.
If you have version 1.0.1 or 2.0 of SDDSN installed, then run the 2.1 upgrade. New files are overlaid on
top of the old files. Configuration is unchanged; you do not have to reconfigure SDDSN.
top of the old files. Configuration is unchanged; you do not have to reconfigure SDDSN.
If you uninstall this upgrade later, you are left with a non-functioning, partial SDDSN (which has no
uninstall, because it is a remnant of 1.0.1). You can then run a new upgrade, which gives you a new
functional SDDSN with configuration still intact.
uninstall, because it is a remnant of 1.0.1). You can then run a new upgrade, which gives you a new
functional SDDSN with configuration still intact.
If you want to completely remove SDDSN, you must reformat the disk. This is because there was no
uninstall for ISN 1.0.1 SDDSN.
uninstall for ISN 1.0.1 SDDSN.
Note
This version of the Application Server is not compatible with the ISN 1.0 or 1.0.1 Voice Browsers and
vice versa.
vice versa.
ASR and TTS Engine Support
ISN 2.1’s support for ASR and TTS is defined by the functionality supported by the ASSR and TTS
engines that are used in the solution. ISN Version 2.1 has been tested with the Nuance and Speechworks
versions listed in Cisco Internet Service Node (ISN) Data Sheet on Cisco Connection Online (CCO) at
http://www.cisco.com.
engines that are used in the solution. ISN Version 2.1 has been tested with the Nuance and Speechworks
versions listed in Cisco Internet Service Node (ISN) Data Sheet on Cisco Connection Online (CCO) at
http://www.cisco.com.
During that testing, the following differences between these two products were identified by the ISN
Team:
Team:
•
The only currency supported for ASR is U.S. Dollars in Nuance 8.0.
•
Play Data (PD) as Char (where char is a list of digits) is not supported in Nuance Vocalizer 1.0 but
is supported in Vocalizer 2.0.
is supported in Vocalizer 2.0.
•
PD as ETime is not supported in Nuance Vocalizer 1.0 but is supported in Vocalizer 2.0.
•
PD as TOD is not supported in Nuance Vocalizer 1.0 but is supported in Vocalizer 2.0.
•
PD as Date is not supported in Nuance Vocalizer 1.0 but is supported in Vocalizer 2.0.
•
PD as Currency is not supported in Nuance Vocalizer 1.0 but is supported in Vocalizer 2.0.
•
Nuance Vocalizer 2.0 supports only English.
•
The Nuance ASR engine does not buffer voice or DTMF input before the recognizer is ready to
listen.
listen.
•
Built-in type: Currency in Nuance ASR returns in the format UUUmmm.mm, where UUU is the
three character currency indicator.
three character currency indicator.
•
When using external VXML with Nuance ASR, specifying an invalid locale causes the default locale
to be used, and the recognizer does not return an error.
to be used, and the recognizer does not return an error.
•
ISN was not tested with the Speechworks TTS product.
•
Built-in type: Currency in Speechworks ASR returns in the format mmm.mm, with no currency
indicator prefix.
indicator prefix.