Cisco Cisco MediaSense Release 8.5(3) Guide De Dépannage
Contents
Introduction
Prerequisites
Requirements
Components Used
Background Infromation
Scenario
Troubleshoot
Step 1. Check the configuration on MediaSense and CUCM.
Step 2. Check if the phone is streaming media to MediaSense server.
Step 3. Verify call signaling on CUCM and MediaSense.
CUCM Log Analysis
MediaSense Log Analysis
Log collection from MediaSense
Step 1. Enable call control service trace level to debug in MediaSense serviceability.
Step 2. Enable packet capture on MediaSense.
Step 3. Collect logs using Real Time Monitoring Tool (RTMT)
Introduction
This document describes troubleshoot steps for media forking from a Cisco IP phone to record
calls on a MediaSense server.
calls on a MediaSense server.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco Unified Communications Manager (CUCM)
●
Cisco MediaSense
●
Components Used
The information in this document is based on these software and hardware versions:
CUCM Version 10.5.2.10000-5
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Cisco MediaSense 10.0.1.10000-95
●
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
Background Infromation