Cisco Cisco Agent Desktop 8.0 Guide De Montage

There are three versions of CAD 6.0: Standard, Enhanced, and Premium. The 
following chart outlines the features available in each version. All features not 
listed here are present in all three versions.

Task buttons

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Event-triggered work flows

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Enterprise data thresholds

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Wrapup data

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Integrated browser

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Agent-initiated chat

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Automated recording (part of a 
work flow)

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Cisco Outbound Option

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Media termination

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Silent monitoring

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Barge-in

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Intercept

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Recording 
(up to 32 simultaneous 
recordings/playbacks)

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Recording 
(up to 80 simultaneous 
recordings/playbacks)

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Team Performance Messages

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Skill statistics

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Reports

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Configure CAD interface

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Configure work flows

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Configure browser

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HTTP Post/Get action

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