Cisco Cisco Agent Desktop 8.0 Guide De Montage
Configuring Cisco CallManager IP Phones for Cisco IP Phone Agent
31-Mar-06
63
From the Cisco CallManager Administration web-based application, follow these
steps to set up the new user.
steps to set up the new user.
To create the CallManager user:
1. From the User menu, choose Add a New User.
The User Configuration window appears.
2. Enter the following information.
Entries are case sensitive. Enter them exactly as shown.
First Name
telecaster
Last Name
telecaster
UserID
<the user ID set up in CAD Configuration Setup on the
Services Configuration window>
Services Configuration window>
User Password
<the password set up in CAD Configuration Setup on
the Services Configuration window>
the Services Configuration window>
PIN
12345
Confirm PIN
12345
3. Check the Enable CTI Application Use check box, and then click Insert.
4. Click Device Association in the shaded box at the left.
The Find and List Phones window appears.
5. Use the search function to locate all phones that are to be associated with
the IPPA authentication user. This should be every IP phone that will be used
by an IP phone agent.
by an IP phone agent.
6. Select the phone(s) from the search results to associate them with the IPPA
authentication user, check the No Primary Extension check box, and then
click Update to complete the association.
click Update to complete the association.
On the User Configuration window, the phones you selected are listed by
their MAC addresses under Controlled Devices.
their MAC addresses under Controlled Devices.
7. Continue until all appropriate IP phones are associated.
Changing the Default URL Authentication Parameter
It is recommended that you bypass the default URL Authentication parameter to
maximize system performance. This prevents the CallManager from polling all devices
in the system to authenticate a specific device every time that device pushes
information to the CallManager.
maximize system performance. This prevents the CallManager from polling all devices
in the system to authenticate a specific device every time that device pushes
information to the CallManager.
1. From the System menu, choose Enterprise Parameters.
The Enterprise Parameters Configuration window appears.
2. Locate the URL Authentication parameter.
3. Change the default value to the following: