Cisco Cisco Agent Desktop 8.5 Guide De Montage
Registry Key Modifications
31-Mar-06
23
Registry Key Modifications
A registry key on the peripheral gateway (PG) computer must be modified so that the
Cisco Agent Desktop call activity pane displays the correct amount of time a caller
spends at the IVR.
Cisco Agent Desktop call activity pane displays the correct amount of time a caller
spends at the IVR.
To modify the PG computer registry keys:
1. On the PG computer, open the Windows Registry Editor.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<ICM
customer> \PG <PG number>\PG\CurrentVersion\OPC\CallControl\pim
<PIM number>\NewCallOffersUpdateDNIS
customer> \PG <PG number>\PG\CurrentVersion\OPC\CallControl\pim
<PIM number>\NewCallOffersUpdateDNIS
3. Change the value of NewCallOffersUpdateDNIS to 1.
4. Close the Windows Registry Editor.
A registry key on the CTI OS computer may be modified so that more call data is
displayed for incoming calls. If you make this modification, the Calling# and Called#
data will be displayed for incoming calls when they are ringing. If you do not make this
modification, this data is available to the agent only after the call is answered.
displayed for incoming calls. If you make this modification, the Calling# and Called#
data will be displayed for incoming calls when they are ringing. If you do not make this
modification, this data is available to the agent only after the call is answered.
To modify the CTI OS registry key:
1. On the CTI OS computer, open the Windows Registry Editor.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\<CTI
OS Instance Name>\<CTI OS Server Name>\Server\CallObject
OS Instance Name>\<CTI OS Server Name>\Server\CallObject
3. Under the CallObject key, select the key MinimizeEventArgs and change
the value from 1 to 0.
4. Close the Windows Registry Editor.
5. Recycle CTI OS so the changes go into effect.