Cisco Cisco Agent Desktop 8.5 Guide De Montage
CAD Configuration Setup
31-Mar-06
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CTI OS Window
Figure 14.
CTI OS window.
Enter the host name or IP address, port number, and peripheral ID of the CTI OS
(Computer Telephony Integration Object Server).
(Computer Telephony Integration Object Server).
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If you have only one CTI OS, enter the information in the CTI OS A section.
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If you are also using a redundant CTI OS in a duplexed environment, enter the
location of the redundant CTI OS in the CTI OS B section.
location of the redundant CTI OS in the CTI OS B section.
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The peripheral ID is used by services to filter information such as agents and
skills. You can find the peripheral ID by using PG Explorer in the ICM
Configuration Manager.
skills. You can find the peripheral ID by using PG Explorer in the ICM
Configuration Manager.
Check Yes or No to indicate if the CTI OS security setting is enabled.
If you choose Yes, ensure that CTI OS security is enabled on the CTI OS server, and
then follow the procedures for enabling security on each agent desktop (see
then follow the procedures for enabling security on each agent desktop (see