Cisco Cisco Agent Desktop 10.5 Guide De Montage
Upgrading From a Previous Version
31-Mar-06
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Logical contact centers
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Enterprise data fields and layouts
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Monitored devices
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Agents
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Work flow groups
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Work flows
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Dial plans
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Macros
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Reason codes
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VoIP Monitor/Desktop Monitor settings
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User interface settings
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Global phone books
NOTE: Default work flow groups are overwritten when CAD is
upgraded. As a result, any settings made in the Default work flow
group are lost. Customized work flow groups (new work flow groups
with names other than “Default”) are preserved in an upgrade.
upgraded. As a result, any settings made in the Default work flow
group are lost. Customized work flow groups (new work flow groups
with names other than “Default”) are preserved in an upgrade.
NOTE: Supervisors, teams, skill groups, and employee phone books
are not preserved. They must be set up again in the upgraded version
of CAD.
are not preserved. They must be set up again in the upgraded version
of CAD.
To run DABackupTool:
1. On the computer where Desktop Administrator is located, open a command
window.
2. Navigate to the folder where the DABackupTool utility is located.
3. On the command line, type:
dabackuptool “<destination folder>”
where <destination folder> is the folder where the backup file will be saved.
For example:
For example:
dabackuptool “C:/Backup/”
The program backs up the configuration data to your destination folder.
4. Uninstall the previous version of CAD.
5. Install CAD 7.0. When CAD Configuration Setup runs, on the Restore
Backup Data window, click Yes and browse to the location of the backup
folder.
folder.