Cisco Cisco Finesse 8.5(3) Guide De Montage

Figure 3: Restarting

Access the Finesse Administration Console to Configure CTI Server and Enterprise Administration Server Settings

Your second task after a successful install is to configure CTI Server and Contact Center
Enterprise Administration Server settings in the Administration Console. For more information
about these settings, see the User Guide for the Cisco Finesse Administration and Serviceability
Consoles.

Perform the following steps to configure these settings:

Direct your browser to the URL http://hostname or IP address/cfadmin, where hostname or IP
address is the hostname or IP address of your primary Finesse server.

 credentials.

In the Server Settings area, configure the following settings for the CTI server, referring to the

 if necessary:

a.

Primary Host/IP Address

b.

Primary Port (You can find this value on the title bar of the CG ctisvr process window.)

c.

Peripheral ID (This value is the ID of the CallManager PG.)

d.

Backup Host/IP Address

e.

Backup Port

Click Submit.

In the Contact Center Enterprise Administration Server Settings area, configure the following
settings for the Admin Workstation database (AWDB), referring to the 

 if necessary:

a.

Primary Host/IP Address

b.

Backup Host/IP Address (optional)

Cisco Finesse Installation and Getting Started Guide Release 8.5(3)