Cisco Cisco Finesse 8.5(3) Guide De Montage

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Finesse has not been tested on a System PG. On a System PG, assuming that a Voice Response
Unit (VRU) is also set up for queuing, Finesse would receive queuing events meant for the
VRU.
With a Call Manager PG, the VRU is on a different peripheral. Finesse does not receive VRU
queuing events.
Cisco Finesse Installation and Getting Started Guide Release 8.5(3)
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Chapter 4: Frequently Asked Questions About the Installation
What Unified CCE Peripheral Gateway Type Is Supported for Finesse?