Cisco Cisco Finesse 8.5(3) Guide De Montage
Finesse has not been tested on a System PG. On a System PG, assuming that a Voice Response
Unit (VRU) is also set up for queuing, Finesse would receive queuing events meant for the
VRU.
Unit (VRU) is also set up for queuing, Finesse would receive queuing events meant for the
VRU.
With a Call Manager PG, the VRU is on a different peripheral. Finesse does not receive VRU
queuing events.
queuing events.
Cisco Finesse Installation and Getting Started Guide Release 8.5(3)
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Chapter 4: Frequently Asked Questions About the Installation
What Unified CCE Peripheral Gateway Type Is Supported for Finesse?