Cisco Cisco Unified CRM Connector 10.5 Mode D'Emploi

1.  On a conference call, click Drop Party, this 

enables the Drop Party selection drop down 
– right below the Drop Party button. 

2.  From the drop party drop down, select the 

phone number of the party to drop from 
the conference. 

3.  This drops the party from the conference, 

but the contact call continues as the active 
call.

 

 

Consultation transfer and conference add a 
second, consultative call you must control.  
This consultative call allows you to talk with the 
transfer or conference recipient. 
When working with a consultative call there are 
three scenarios: 

• 

You may complete the transfer or 
conference. 

• 

You may abort the transfer or conference. 

• 

The recipient may refuse the transfer or 
conference and hang up.   

1.  During a C. Transfer or Conference you 

decide to abort the transfer, you must 
retrieve the original call. 

2.  There are two ways to abort a transfer: 

a.

Reactivate the call. 

i.  Press Reactivate. 
ii.  This drops the consultation call and 

retrieves the held contact and makes 
it the active contact. 

b.

Hang up and use retrieve. 

i.  Hang up the consultative call:  press 

Drop. 

ii.  Select the held contact. 
iii. Press Retrieve. 

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