Cisco MediaSense is a media recording platform which uses Web 2.0 Application Programming
Interfaces (APIs) to expose its functionality to third-party customers so they can create custom
applications.

Cisco MediaSense can be used by compliance recording companies whose regulatory environment
requires all conversations to be recorded and maintained. These recordings can later be used by a
compliance auditor or a contact center supervisor to resolve customer issues or for training purposes.
These recordings can also be used by speech analytics servers or transcription engines.