Cisco Cisco Agent Desktop 8.0 Guide De Montage
Configuring CAD Client MSI Files
March 25, 2013
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MR (folder)
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ConfigureMSI.exe
NOTE: The MR folder is available from the Cisco website when
maintenance releases are created and posted. It is not present in
base releases.
maintenance releases are created and posted. It is not present in
base releases.
2. Navigate to the folder and double-click ConfigureMSI.exe to launch the
MSI configuration tool.
3. Provide the configuration data prompted for by the tool. You are asked for the
following information:
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Language of the contact center
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IP address of CAD’s LDAP Host 1
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IP address of CAD’s LDAP Host 2 (or ‘none’ if the system is not duplex)
NOTE: LDAP Host 1 and LDAP Host 2 do not necessarily correspond
to Peripheral Gateway A and Peripheral Gateway B. Rather, these are
the servers that will be designated as the primary and secondary CAD
Base Services servers in the CAD Configuration Setup Utility during
the CAD server post-installation process. See
to Peripheral Gateway A and Peripheral Gateway B. Rather, these are
the servers that will be designated as the primary and secondary CAD
Base Services servers in the CAD Configuration Setup Utility during
the CAD server post-installation process. See
for further details.
4. The client MSI packages, now containing the specified language and
IP addresses, appear in the folder where ConfigureMsi.exe is located. The file
names are:
names are:
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Cisco Agent Desktop.msi
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Cisco Supervisor Desktop.msi
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Cisco Desktop Administrator.msi
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CAD Clients Maintenance Release.msi (present only if the MR folder is in
the folder structure)
the folder structure)
5. Validate the client installation packages by installing the application on a
compatible test PC. This can be a new installation or over a previous CAD 7.x
release. The installation screens should appear in the selected language.
release. The installation screens should appear in the selected language.
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An inspection of the registry key HKEY_LOCAL_
MACHINE\SOFTWARE\Spanlink\CAD\Site Setup should reflect the
specified LDAP Host 1 and LDAP Host 2 entries.
MACHINE\SOFTWARE\Spanlink\CAD\Site Setup should reflect the
specified LDAP Host 1 and LDAP Host 2 entries.
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CAD desktop applications should appear in the Add or Remove Programs
utility in the Windows Control Panel. If you click the “Click here for support
information” link for the application, you should see the correct version
number.
utility in the Windows Control Panel. If you click the “Click here for support
information” link for the application, you should see the correct version
number.