Cisco Cisco Agent Desktop 9.0 Guide De Montage
Cisco CAD Installation Guide
84
August 8, 2012
Previous Version Hot Fixes and Service Releases
If you have any CAD hot fixes or service releases for previous versions installed,
uninstall them before upgrading to CAD 7.5.
uninstall them before upgrading to CAD 7.5.
Hot fixes can be identified by their listing in the Add/Remove Programs utility in
Windows Control Panel. The listing follows the format:
Windows Control Panel. The listing follows the format:
■
Hot Fix [number] for: [installed CAD bundle(s)]
■
Desktop SR [number]
For instance,
■
Hot Fix 01 for: Servers, Admin
■
Desktop SR 02
Service releases can be identified by their listing in the Add/Remove Programs utility
in Windows Control Panel. The listing follows the format:
in Windows Control Panel. The listing follows the format:
■
CAD Service Release
■
CAD Clients Service Release
Changing Feature Levels in an Upgrade
If you are changing feature levels (for instance, changing from CAD Standard to CAD
Premium), you must run Unified CCE License Administration (LicenseAdmin.exe) after
the upgrade is completed and then restart the BIPPA service.
Premium), you must run Unified CCE License Administration (LicenseAdmin.exe) after
the upgrade is completed and then restart the BIPPA service.
NOTE: Licensing your software can only be completed by a Cisco
channel partner or Cisco Professional Services.
channel partner or Cisco Professional Services.
As a best practice, after you change feature level, back up your system at the new
feature level. Then, delete any backups you made before changing the feature level.
feature level. Then, delete any backups you made before changing the feature level.
For information on the features provided at each feature level, see
To change feature levels in an upgrade:
1. On the computer that hosts the CAD services, navigate to the folder
C:\Program Files\Cisco\Desktop\bin.
2. Run LicenseAdmin.exe to start Unified CCE License Administration.
3. In the Unified CCE License Administration window, click License URL. Your
web browser starts and opens the secured licensing website at
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html.
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html.