Cisco Cisco Agent Desktop 9.0 Guide De Montage
CAD 7.2 Feature Levels
August 8, 2012
19
Agent-initiated call recording
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Cisco IP Communicator supported
●
●
●
Cisco Unified Mobile Agent
supported
supported
●
●
●
Cisco IP Phone Agent
Enterprise data
●
●
●
Wrap-up data
●
●
●
Reason codes
●
●
●
Skill group data
●
●
●
Agent-initiated recording
●
●
Cisco Supervisor Desktop
Silent monitoring
●
●
●
Barge-in
●
●
●
Intercept
●
●
●
Recording
●
●
Team messages (TMs)
●
●
●
Integrated browser
●
●
●
Supervisor work flows—tree control
node actions only
node actions only
●
●
Supervisor work flows—all actions
●
Skill statistics
●
●
●
Real-time displays (text)
●
●
●
Real-time displays (charts)
●
Web page push to agents
●
Cisco Desktop Administrator
Configure CAD, CAD-BE interface
●
●
Configure work flows
●
●
Configure CAD, CAD-BE integrated
browser
browser
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Feature
Standard
Enhanced
Premium