Cisco Cisco Agent Desktop 8.5 Guide De Montage
Cisco CAD Installation Guide
84
August 8, 2012
2. On the server hosting the Recording and Statistics Service, run the BackupDB
utility to back up recording metadata (see
NOTE: To prevent possible file permission issues upon restore, save
backup files for the Recording and Statistics Service database to a
local drive. Copy the backup files to a secure location elsewhere if
desired.
backup files for the Recording and Statistics Service database to a
local drive. Copy the backup files to a secure location elsewhere if
desired.
Restoring CAD Data
The process for restoring your CAD configuration data and recordings is outlined here.
To restore CAD data if you are upgrading to CAD 7.2 or reinstalling CAD 7.2:
After you have upgraded or reinstalled the CAD services, CAD Configuration Setup
runs. Part of CAD Configuration Setup is restoring backed-up data.
After you have upgraded or reinstalled the CAD services, CAD Configuration Setup
runs. Part of CAD Configuration Setup is restoring backed-up data.
1. In the Recording and Statistics Service Database window, select Restore
recording metadata (BackupDB) and enter:
■
The path where the recording metadata backup file created by the
BackupDB utility is saved
BackupDB utility is saved
■
The path where the backup audio files created by the CDBRTool utility are
saved
saved
This restores the recording metadata and recordings. See
for more information.
2. In the Restore Backup Data window, answer Yes and enter the path where the
backup files created by the CDBRTool utility are saved.
This restores the CAD Services LDAP (Directory Services) database. (See
for more information.)
NOTE: In a redundant system, restore data only on Side A. The
restored data will be replicated on Side B the next time the two sides
are synchronized.
restored data will be replicated on Side B the next time the two sides
are synchronized.
To restore CAD data if you are restoring a backup of an existing CAD 7.2 installation:
1. On the server hosting the CAD base services, run the CDBRTool utility (see
).
This restores the CAD Services LDAP configuration data and the recordings.
2. On the server hosting the Recording and Statistics Service, run the
InstallRestoreDB utility (see
This restores the recording metadata.