Cisco Cisco Agent Desktop 8.0 Guide De Montage
Installing Desktop Applications
March 31, 2014
103
Error/Event and Debug Logs
The CAD event/error and debugging logs can help you discover where problems exist if
you experience difficulties in installing the CAD desktop applications. You must enable
logging from the command line prompt for all new installs and most upgrade
scenarios. The exception to this requirement is the client-side automated update
feature.
you experience difficulties in installing the CAD desktop applications. You must enable
logging from the command line prompt for all new installs and most upgrade
scenarios. The exception to this requirement is the client-side automated update
feature.
For detailed information on logs and debugging, see Chapter 4, “Logs and
Debugging”, in the Cisco CAD Troubleshooting Guide.
Debugging”, in the Cisco CAD Troubleshooting Guide.
Installing Cisco Desktop Administrator
To install Cisco Desktop Administrator:
1. From the desktop on which you want to install Cisco Desktop Administrator,
access the following URL, where <CAD server> is the IP address of the server
on which the CAD base services are installed.
on which the CAD base services are installed.
http://<CAD server>:8088/TUP/CAD/Admin.htm
The Cisco Desktop Administrator installation web page appears.
2. Follow the instructions on the web page to install the application.
Installing Agent Desktop and Supervisor Desktop
To install Agent Desktop and Supervisor Desktop:
1. From the desktop on which you want to install Agent Desktop or Supervisor
Desktop, access the following URL, where <CAD server> is the IP address of
the server on which the CAD base services are installed:
the server on which the CAD base services are installed:
http://<CAD server>:8088/TUP/CAD/Install.htm
The Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Agent
Desktop—Browser Edition Installation web page appears.
Desktop—Browser Edition Installation web page appears.
2. Follow the instructions on the web page to install the selected application.
Installation Notes
■
When you install Supervisor Desktop, Agent Desktop is installed
automatically. Both applications are needed for a supervisor to use all the
functionality of Supervisor Desktop.
automatically. Both applications are needed for a supervisor to use all the
functionality of Supervisor Desktop.
■
If you attempt to install Supervisor Desktop on a computer that already hosts
Agent Desktop, you will receive error messages that a conflicting application
has been detected. You must first uninstall Agent Desktop to avoid this.
Agent Desktop, you will receive error messages that a conflicting application
has been detected. You must first uninstall Agent Desktop to avoid this.