Cisco Cisco Agent Desktop 8.5 Guide De Montage
System Capacity
March 31, 2014
25
Maximum number of CAD agents per outbound PG
Note: This PG is dedicated to outbound agents coresident with dialer and media
routing.
routing.
200
Maximum number of off-board Recording & Playback services
2
Maximum number of off-board VoIP Monitor services
5
Maximum number of simultaneous playbacks per Recording and Playback
service
service
8
Maximum number of simultaneous monitoring sessions per VoIP Monitor service
114
Table 7.
CAD 8.5 system capacity (cont’d)
Description
Capacity