Cisco Cisco Agent Desktop 10.5 Guide De Montage
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Cisco CAD Installation Guide
16
March 31, 2014
Create work flow groups
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Configure Cisco Unified Presence
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Desktop Work Flow Administrator
Configure work flows
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Configure dial strings and phone books
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Configure CAD interface
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Configure voice contact and agent management
work flow
work flow
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Configure integrated browser
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Table 5.
Cisco Desktop Administrator features (cont’d)
Feature
Standard Enhanced Premium