Cisco Cisco Agent Desktop 8.0 Mode D'Emploi
Cisco Unified Outbound Dialer
November 2006
41
Reject Close (Alt-Shift-U)
The system rejects the current call
and closes the record so it will not
be called again.
and closes the record so it will not
be called again.
×
×
Skip (Alt-Shift-S)
The system skips the current call
and presents you with another
customer call.
and presents you with another
customer call.
×
×
Skip Close (Alt-Shift-T)
The system skips the current call
and closes the record so it will not
be called again.
and closes the record so it will not
be called again.
×
×
Skip-Next (Alt-Shift-K)
The system skips the call and
displays a menu of these options:
displays a menu of these options:
• Wrong Number (Alt-Shift-W):
the agent is informed that the
number called is a wrong
number. After the call
terminates, the system calls
other customer phone numbers
number called is a wrong
number. After the call
terminates, the system calls
other customer phone numbers
• Not Home (Alt-Shift-N): the
agent is informed that the
customer is not home. After the
call terminates, the system calls
other customer phone numbers
customer is not home. After the
call terminates, the system calls
other customer phone numbers
×
×
×
×
Callback (Alt-Shift-C)
Displays the Callback Properties
dialog box (see
dialog box (see
). This dialog box enables you to
set a date and time to call back the
customer. Callback is enabled only
if you are in a talking or wrapup
state on an Outbound Dialer call.
customer. Callback is enabled only
if you are in a talking or wrapup
state on an Outbound Dialer call.
×
×
×
×
Table 8.
Outbound Dialer toolbar buttons and their functions — Continued
Button and Shortcut Key
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