Cisco Cisco Agent Desktop 9.0 Mode D'Emploi
Cisco Agent Desktop User Guide 7.1
30
November 2006
Making a Conference Call
You can add other parties to an active call to make a conference call.
There are two types of conference calls:
■
Supervised conference. In a supervised conference, you speak to the third
party you want to add to your call before completing the conference, in order
to confirm that the third party is ready to accept the call.
party you want to add to your call before completing the conference, in order
to confirm that the third party is ready to accept the call.
■
Blind conference. In a blind conference, you add the third party to the
conference without speaking to him or her.
conference without speaking to him or her.
NOTE: If you use a blind conference to add someone to your call,
you may or may not see the call tagged as a conference call in the
dashboard pane.
you may or may not see the call tagged as a conference call in the
dashboard pane.
To make a conference call:
1. With a call active, click Conference.
The Conferencing window appears.
2. Enter the phone number of the person you want to add to the call in the
Name: Number field.
3. Click Dial.
When the phone rings, the Dial button changes to the Add to Conf. button.
4. Take one of the following actions:
■
For a supervised conference, wait for the third person to answer the
phone, announce the conference, then click Add to Conf.
phone, announce the conference, then click Add to Conf.
■
For a blind conference, click Add to Conf. without waiting for the third
person to pick up the phone.
person to pick up the phone.
The Conferencing window closes.
5. To add one or more people to the conference call, repeat Steps 1 to 4 for
each person.
6. To drop a participant from the conference call, select that call from the Call
Activity pane and click Drop on the toolbar.
NOTE: The total number of conference call participants on a call is
determined by settings on the Cisco CallManager. Ask you
supervisor for the total number configured for your contact center.
determined by settings on the Cisco CallManager. Ask you
supervisor for the total number configured for your contact center.
NOTE: Only the person who originated the conference call can add
another participant to the conference call.
another participant to the conference call.