Cisco Cisco Agent Desktop 9.0 Mode D'Emploi
Agent Desktop Feature Levels
November 2006
3
Agent Desktop Feature Levels
There are three feature levels of Cisco Agent Desktop: Standard, Enhanced, and
Premium. The following chart outlines the features available in each feature level. All
features not listed here are present in all three feature levels.
Premium. The following chart outlines the features available in each feature level. All
features not listed here are present in all three feature levels.
Table 1.
Cisco Agent Desktop features
Feature
Standard
Enhanced
Premium
Task buttons
×
×
Event-triggered work flows
×
×
Enterprise data thresholds
×
×
Wrapup data
×
×
×
Reason codes
×
×
×
Integrated multi-tabbed browser
×
Agent-initiated chat
×
×
×
Agent-initiated call recording
×
×
Cisco Unified Outbound Dialer
×
×
Cisco IP Communicator supported
×
×
×
Cisco Unified Mobile Agent supported
×
×
×