Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Introduction
10-July-07
3
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service
contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning
technical support services, online and over the phone. Cisco.com features the Cisco TAC
website as an online starting point for technical assistance.
contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning
technical support services, online and over the phone. Cisco.com features the Cisco TAC
website as an online starting point for technical assistance.
Cisco TAC Website
www.cisco.com/tac
) provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The
Cisco TAC website is available 24 hours a day, 365 days a year.
Cisco TAC website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and
password. If you have a valid service contract but do not have a login ID or password,
register at this URL:
password. If you have a valid service contract but do not have a login ID or password,
register at this URL:
Opening a TAC Case
www.cisco.com/tac/caseopen
) is the fastest way to open
P3 and P4 cases. (Your network is minimally impaired or you require product information).
After you describe your situation, the TAC Case Open Tool automatically recommends
resources for an immediate solution. If your issue is not resolved using these
recommendations, your case will be assigned to a Cisco TAC engineer.
After you describe your situation, the TAC Case Open Tool automatically recommends
resources for an immediate solution. If your issue is not resolved using these
recommendations, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you do not
have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned
immediately to P1 and P2 cases to help keep your business operations running smoothly.
have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned
immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL: