Cisco Cisco Agent Desktop 9.0 Mode D'Emploi
Cisco Agent Desktop User Guide
18
September 9, 2013
Logging Out
You can log out only from the Not Ready agent state.
When you start Agent Desktop, you use a software license. When you close Agent
Desktop, that software license is released so it is available for another agent to use.
For this reason, it is important to close Agent Desktop when you are done using it.
Desktop, that software license is released so it is available for another agent to use.
For this reason, it is important to close Agent Desktop when you are done using it.
If you just log out, the software license remains in use and some features of Agent
Desktop, such as Chat, are still available.
Desktop, such as Chat, are still available.
There are two methods of logging out and closing Agent Desktop.
Method 1: Logging Out and Then Closing Agent
Desktop (Recommended)
Desktop (Recommended)
This method ensures that the software license you are using is released and is
available for other agents to use.
available for other agents to use.
To log out using Method 1:
1. Click Logout on the toolbar.
■
If your system is configured to require reason codes, before you are
logged out the Reason Code dialog box appears. Choose the appropriate
reason code and click OK.
logged out the Reason Code dialog box appears. Choose the appropriate
reason code and click OK.
■
If you are on a call when you click Logout, you will remain logged in until
the call is ended.
the call is ended.
2. Click Close (the X in the upper right corner of the window) to exit Agent
Desktop.
Method 2: Closing Agent Desktop Without First
Logging Out
Logging Out
With this method there is a small chance that the logout will not properly release the
software license.
software license.
for more information on forced logins.
To log out using Method 2:
■
Click Close (the X in the upper right corner of the window).
— If your system is configured to require reason codes, before you are
logged out, the Reason Code dialog box appears. Choose the appropriate
reason code and click OK.
reason code and click OK.