Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Agent Desktop User Guide
62
December 4, 2012
Accessing Work Sites
Your administrator can set up a list of frequently-used web sites. These “favorites”
appear in the Work Sites box. You can select a website from this drop-down list to
access it quickly, without having to type in its web address.
appear in the Work Sites box. You can select a website from this drop-down list to
access it quickly, without having to type in its web address.
Accessing Other Websites
Your administrator can configure the browser to include the optional Address field.
This enables you to access a website that is not listed in the Work Sites box.
This enables you to access a website that is not listed in the Work Sites box.
NOTE: The first tab, which is reserved for web pages the supervisor
pushes to you, never has an Address field on it. The Address field
appears only on the other tabs.
pushes to you, never has an Address field on it. The Address field
appears only on the other tabs.
If you access a website that uses popup windows, those popups will create new
browser tabs. You can add up to 15 browser tabs for these popup windows even
though the integrated browser is limited to a maximum of six tabs.
browser tabs. You can add up to 15 browser tabs for these popup windows even
though the integrated browser is limited to a maximum of six tabs.
The popup window browser tabs can be closed by clicking the Close button in the
upper right corner of the tab. If you access enough popup windows to exceed the
maximum of 15, the additional popups will use the default browser.
upper right corner of the tab. If you access enough popup windows to exceed the
maximum of 15, the additional popups will use the default browser.
To access a website using the Address field:
■
Type the website address (URL) in the Address field, then press Enter.
Home
Alt+Home
Returns you to your predefined home page.
—
Next tab
Ctrl+Shift+T
Takes you to the next tab.
—
Address
Alt+D
Moves the cursor to the Address field (if
configured).
configured).
—
Browser
Ctrl+Shift+B
Moves the cursor to the browser pane.
—
Work
Sites
Sites
Alt+W
Moves the cursor to the Work Sites field.
—
Specified
Tab
Tab
Ctrl+<tab #>
Takes you to the specified tab, where 0 is the
first tab, 1 is the next tab, and so on.
first tab, 1 is the next tab, and so on.
Table 19.
Browser toolbar buttons and shortcut keys (cont’d)
Icon
Name
Shortcut
Description