Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Desktop Administrator User Guide
150
June 2007
To change test data, choose Data > Change Test Data in the macro editor
and enter new test data.
and enter new test data.
■
Click Cancel to cancel the macro.
The macro is canceled and the Select Action dialog box appears.
Data Fields
The Select a Data Field dialog box (
) enables you to select and insert a Agent
Desktop data field into a macro. Access this dialog box either through the Suspend
Macro Recording dialog box or from the Data menu in the Macro Editor window.
Macro Recording dialog box or from the Data menu in the Macro Editor window.
There are three types of data fields:
■
Standard. Data from the switch.
■
System. System data, for example the date and time. These fields are
enclosed in square brackets [ ].
enclosed in square brackets [ ].
■
Enterprise. Data from the Enterprise service. These fields are marked with an
asterisk ( * ).
asterisk ( * ).
NOTE: When selecting data fields to be used in actions or rules, keep
in mind that not every data field is available for every event. For
example, the calling number is not available during the Startup event.
If an unavailable field is used, <N/A> is displayed in the application
the macro pops.
in mind that not every data field is available for every event. For
example, the calling number is not available during the Startup event.
If an unavailable field is used, <N/A> is displayed in the application
the macro pops.
These fields can be included in the Run Macro and Launch External Application work
flow actions.
flow actions.
The available data fields are:
Table 16.
Enterprise Data Fields
Data Field
Description
*Account Number
The customer’s account number.
*Alerting Number
The number of the ringing device.
*ANI
The number of the phone that made a call.
*Application Data
The ISDN user-to-user information element.
*BAAccountNumber
Outbound Dialer: The customer’s account number.
*BABuddyName
Outbound Dialer: The customer's first and last name
separated by a comma.
separated by a comma.