Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Handling Calls
July 2008
25
To make a conference call:
1. With a call active, click Conference. The Conference window appears.
2. Enter the phone number of the person you want to add to the call in the
Number field.
3. Click Dial.
4. Take one of the following actions:
■
For a blind conference, click Add to Conf. when the phone starts ringing.
■
For a supervised conference, wait for the phone to be answered, then
announce the conference. If you want to place the new call on hold and
pick up the original call, click Alternate. Then click Add to Conf.
announce the conference. If you want to place the new call on hold and
pick up the original call, click Alternate. Then click Add to Conf.
5. To add one or more people to the conference call, repeat Steps 1 to 4 for each
person.
NOTE: The upper limit on the number of participants on a conference
call is determined by settings in Cisco Unified Communications
Manager (Unified CM). Ask your supervisor for the maximum that is
configured for your contact center.
call is determined by settings in Cisco Unified Communications
Manager (Unified CM). Ask your supervisor for the maximum that is
configured for your contact center.
NOTE: Only the person who originated the conference call can add
another participant to the conference call.
another participant to the conference call.