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Cisco
Cisco Agent Desktop 8.0
Mode D'Emploi
Cisco Cisco Agent Desktop 8.0 Mode D'Emploi
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Contents
Agent State Involvement 29
■
Agent States 30
■
Using the Integrated Browser 32
Accessing Work Sites 32
Accessing Other Websites 32
Accessing Your Home Page 32
Supervisor Intervention 32
■
Reason Codes 33
■
Wrap-up Data 34
■
Service Autorecovery 35
Service Status Window 35
Loss of BIPPA Service 36
Non-Redundant Systems 36
Redundant Systems 36
Loss of CTI Service 36
Loss of LDAP Service 37
Loss of LRM Service 37
Loss of Other Services 37
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