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Cisco
Cisco Agent Desktop 8.5
Mode D'Emploi
Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
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Contents
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Introduction 5
Intended Audience 5
What’s New In This Release 5
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CAD-BE Feature Levels 6
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Language Support 7
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Configuring Cisco IP Communicator 8
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Logging in Using CAD-BE 9
Multi-line Phones 9
Logging in as a Local Agent 9
Logging in as a Mobile Agent 11
Login Notes 13
Access Through a VPN From Behind a NAT Firewall or Router 14
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Logging Out 15
Method 1: Logging Out and Then Closing CAD-BE (Recommended) 15
Method 2: Closing CAD-BE Without First Logging Out 15
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CAD-BE Interface 17
Toolbar Buttons and Shortcut Keys 18
Contact Appearance Pane 20
Contact Management Pane 21
Enterprise Data 21
Call Activity 21
Integrated Browser Pane 22
Status Bar 22
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Dial Pad Window 24
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Handling Calls 25
Entering Phone Numbers 25
Answering a Call 25
Making a Call 25
Entering Touch Tones During a Call 26
Transferring a Call 27
Making a Conference Call 27
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Supervisor Involvement 29
Call Involvement 29
Browser Involvement 29
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