Cisco Cisco Agent Desktop 8.0 Mode D'Emploi
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Work Flow Groups
November 2006
77
Maintaining Work Flow Groups
You can add, delete, or edit work flow groups under the Work Flow Groups node.
NOTE: If you choose to delete the default work flow group, make
sure that all agents are assigned to a custom work flow group you
have set up. If an agent is not assigned to a work flow group, and
there is no default work flow group, that agent will not be able to start
Cisco Agent Desktop.
sure that all agents are assigned to a custom work flow group you
have set up. If an agent is not assigned to a work flow group, and
there is no default work flow group, that agent will not be able to start
Cisco Agent Desktop.
To add a new work flow group:
1. In the Navigation tree, select the Work Flow Groups node or any work flow
group subnode under it.
2. Choose File > New, or click New on the toolbar.
The Work Flow Group Name Editor dialog box appears.
Figure 45.
Work Flow Group Name Editor dialog box.
3. Enter a new work flow group name.
If you want to copy an existing work flow group, select the Copy the
following work flow group check box and choose a work flow group from
the drop-down list.
following work flow group check box and choose a work flow group from
the drop-down list.
4. Click OK.
The new work flow group appears in the Navigation pane under the Agents
node.
node.
To delete an existing work flow group:
1. In the Navigation pane, select the work flow group you want to delete.
2. Choose File > Delete, or click Delete on the toolbar.