Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Actions
November 2006
131
*BACampaign
Outbound Dialer: The name of the campaign to which
the call belongs.
the call belongs.
*BADialedListID
Outbound Dialer: Unique key identifying a specific
customer record within the Dialing_List table located in
the BA private database.
customer record within the Dialing_List table located in
the BA private database.
*BAResponse
Outbound Dialer: Multi-purpose placeholder that
sends data from Agent Desktop to the BA Dialer. This
variable responds to the reservation call, schedule and
cancel callbacks, and changes to the callback phone
number.
sends data from Agent Desktop to the BA Dialer. This
variable responds to the reservation call, schedule and
cancel callbacks, and changes to the callback phone
number.
*BAStatus
Outbound Dialer: Two characters indicating the mode
and direction of the BA Dialer-initiated call. The first
character identifies the call mode:
and direction of the BA Dialer-initiated call. The first
character identifies the call mode:
• R: Reservation call, Predictive or Progressive mode
• P: Reservation call, Preview mode
• C: Customer call
• A: Reservation call, personal callback
• P: Reservation call, Preview mode
• C: Customer call
• A: Reservation call, personal callback
During a reservation call, the first character is P, R, or
A. When a customer call is transferred to an agent, the
first character is C.
A. When a customer call is transferred to an agent, the
first character is C.
The second character of BAStatus indicates the call
direction:
direction:
• O: Outbound
• I: Inbound
• B: Blended
• I: Inbound
• B: Blended
*BATimeZone
Outbound Dialer: Indicates the GMT offset, in minutes,
for the customer’s time zone and obtains the
customer’s local time. The format of this ECC variable
is +/-#####.
for the customer’s time zone and obtains the
customer’s local time. The format of this ECC variable
is +/-#####.
This field’s first character is either a positive or negative
sign, followed by 5 digits. For example:
sign, followed by 5 digits. For example:
• This example indicates that the customer is one
hour behind GMT:
BATimeZone = -00060
• This example indicates that the customer is two
hours ahead of GMT:
BATimeZone = +00120
Table 17.
Enterprise Data Fields — Continued
Data Field
Description