Cisco Cisco Agent Desktop 8.0 Mode D'Emploi
Cisco Desktop Administrator User Guide 7.0
120
31-Mar-06
Figure 72.
Timer Action Setup dialog box.
3. Complete the Timer Action Setup dialog box as follows:
4. Click Add to select or set up the actions you want to execute when the timer
has expired.
5. When you have configured the Timer Expiration Work Flow, click OK.
Utility Action
There are three utility actions:
■
Start recording
■
Stop recording
■
Send a predefined, high-priority chat message to the agent’s supervisor
Field
Description
Action Name
Enter a name for the new action.
Timer
Duration
Duration
Set the amount of time the agent must spend in the
selected agent state before the action executes.
selected agent state before the action executes.
Timer
Expiration
Work Flow
Setup section
Expiration
Work Flow
Setup section
In this section, specify the actions that will execute when
the time duration has expired. You can specify that the
agent state must also be equal or not equal to either
Ready or Not Ready.
the time duration has expired. You can specify that the
agent state must also be equal or not equal to either
Ready or Not Ready.