Cisco Cisco Agent Desktop 8.0 Mode D'Emploi
31-Mar-06
143
Tutorials
Introduction
This chapter shows you how to perform a number of common tasks. The tasks are
presented as tutorials, and each task includes step-by-step instructions and keystroke
macro examples.
presented as tutorials, and each task includes step-by-step instructions and keystroke
macro examples.
The tutorials are based on a fictional company called Rock Coast Products. The
tutorials are:
tutorials are:
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NOTE: The macros used in these tutorials may need fine-tuning, depending
on the PC used and the third-party software accessed.
on the PC used and the third-party software accessed.