Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Desktop Administrator User Guide 7.0
18
31-Mar-06
Cisco Agent Desktop Configuration
Setup
Setup
You can use the Cisco Agent Desktop Configuration Setup application to configure
the CAD services.
the CAD services.
The CAD Configuration Setup application initially runs when the CAD services are
installed. After initial installation, you can change your configuration settings by
launching it from Desktop Administrator.
installed. After initial installation, you can change your configuration settings by
launching it from Desktop Administrator.
NOTE: Depending on how your system is configured, you may not see all
available configuration windows. You may need to run Configuration Setup
on the PC that hosts the service you wish to configure. You can start the
application by double-clicking PostInstall.exe, located in the ...\Program
Files\Cisco\Desktop\bin
available configuration windows. You may need to run Configuration Setup
on the PC that hosts the service you wish to configure. You can start the
application by double-clicking PostInstall.exe, located in the ...\Program
Files\Cisco\Desktop\bin
folder on the machine that hosts the
service.
The first time Configuration Setup runs, it runs in Initial Mode. Thereafter it runs in
Update Mode; this is the mode you will see when it is launched from Desktop
Administrator.
Update Mode; this is the mode you will see when it is launched from Desktop
Administrator.
To modify configuration data in Update Mode:
1. In the navigation tree, select the logical contact center node.
2. Choose Setup > Configure Systems.
CAD Configuration Setup starts and displays the CAD Directory Services
dialog box.
dialog box.
Figure 4.
Cisco Agent Desktop Directory Services dialog box.
3. Ensure that the correct primary (and optional secondary) Directory Services
IP addresses are entered, and then click OK.