Cisco Cisco Agent Desktop 10.0 Mode D'Emploi

Cisco

Contents

Introduction 11

What’s New in This Release 11
Desktop Administrator Feature Levels 11
Related CAD Documentation 12
Intended Audience 12

Getting Started 13

Introduction 13

Starting Desktop Administrator 14

Automated Updates 15

The Desktop Administrator Interface 16

Toolbars and Menu Bars 16
Navigation Tree Pane 17
Display Pane Navigation 17

User Privileges in Microsoft Windows 18

Configuring Passwords 19

Configuring a Password in Desktop Administrator 19
Client Applications 20

Agent Desktop, CAD-BE, and IP Phone Agent User ID, Login Name, and

Supervisor Desktop User ID, Login Name, and Password 21

CAD Configuration Setup Utility 23

Entering Configuration Data in Initial Mode 25

Configuring a Single or Primary Server in a Replicated System 25
Configuring a Secondary Server in a Replicated System 26

Entering Configuration Data in Update Mode 28
CAD Configuration Setup Windows 29

CAD-BE Servers  29
Unified Communications Manager  31
Unified CM SOAP AXL Access  33