Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Desktop Administrator User Guide
108
January 16, 2013
The default task buttons display icons of the numbers 1 through 10. You can
customize these icons if you wish.
customize these icons if you wish.
To associate an action with a task button:
1. Select a task button from the list of available buttons.
2. Select the Visible check box. The Actions pane and associated buttons are
enabled.
3. Under the Actions pane, Click Add. The Select Action window appears.
4. Select the action you want to associate with the button. You can select an
existing action or set up a new action. For more information on setting up new
actions, see
actions, see
.
5. Click OK. The Toolbar tab is displayed.
6. Type a short description of the action in the Hint field. You can replace only
the hint; you cannot change the shortcut key combination.
7. Repeat Steps 3–6 if you want to add other actions to the same task button.
8. Click Apply to save your changes.
Changing a Task Button’s Hint
You can change the hint (the text an agent sees when the mouse hovers over a button)
associated with a task button. You cannot change the hint associated with a standard
button, or change the shortcut key combination of any button.
associated with a task button. You cannot change the hint associated with a standard
button, or change the shortcut key combination of any button.
To change a task button’s hint:
1. Select the button whose hint you want to change.
2. In the Hint field, type the hint you want displayed to the agent.
3. Click Apply to save your changes.
Customizing Button Icons
Buttons can be customized by applying different icons to them. A library of available
icons is supplied with Desktop Administrator, or you can use icons of your own.
icons is supplied with Desktop Administrator, or you can use icons of your own.
If you use your own icons, when an icon file is applied to a button it is written to
Directory Services so that it is available to all instances of Agent Desktop and CAD-BE.
Directory Services so that it is available to all instances of Agent Desktop and CAD-BE.
Custom icons must meet the following specifications.
■
ICO format
■
16 × 16 pixels or 32 × 32 pixels
■
Up to 256 colors
■
File size no more than 50,000 bytes