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Cisco
Cisco Agent Desktop 8.5
Mode D'Emploi
Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
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Contents
Preface 11
■
Introduction 11
What’s New in This Release 11
Desktop Administrator Feature Levels 11
Related CAD Documentation 12
Intended Audience 12
1
Getting Started 13
■
Introduction 13
■
Starting Desktop Administrator 14
■
Automated Updates 15
■
The Desktop Administrator Interface 16
Toolbars and Menu Bars 16
Navigation Tree Pane 17
Display Pane Navigation 17
■
User Privileges in Microsoft Windows 18
■
Configuring Passwords 19
Configuring a Password in Desktop Administrator 19
Client Applications 20
Agent Desktop, CAD-BE, and IP Phone Agent User ID, Login Name, and
Password 21
Supervisor Desktop User ID, Login Name, and Password 21
■
CAD Configuration Setup Utility 23
Entering Configuration Data in Initial Mode 25
Configuring a Single or Primary Server in a Replicated System 25
Configuring a Secondary Server in a Replicated System 26
Entering Configuration Data in Update Mode 28
CAD Configuration Setup Windows 29
CAD-BE Servers 29
Unified Communications Manager 31
Unified CM SOAP AXL Access 33
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