Cisco Cisco Agent Desktop 8.0 Mode D'Emploi
Cisco Desktop Administrator User Guide
154
November 19, 2013
2. Click Add New. The Add New page appears (
3. Enter a name for the layout. It must be unique and no longer than
16 characters, and it must be prepended with a period (.).
4. Use the arrow buttons to move selected fields between the Available and
Selected panes. Use the double arrow buttons to move all fields from one
pane to the other. Use the Up and Down buttons to change the order of the
fields in the Selected pane.
pane to the other. Use the Up and Down buttons to change the order of the
fields in the Selected pane.
5. Click Save to save the custom layout. The layout is added to the Layouts list
page.
6. Repeat steps 3–5 to add another custom layout, if desired.
7. When you are finished adding custom layouts, click Return to Layout list.
Using a Custom Layout
If you want to use a custom layout, you must modify the .Layout field (field 252). This
defines the field as an ECC variable in Desktop Administrator. You must also create an
identical ECC variable in ICM Configuration Manager. The value of that ECC variable
can then be set in an ICM routing script to match the name of a layout created in
Desktop Administrator.
defines the field as an ECC variable in Desktop Administrator. You must also create an
identical ECC variable in ICM Configuration Manager. The value of that ECC variable
can then be set in an ICM routing script to match the name of a layout created in
Desktop Administrator.
ECC variable values can also be set in an IP IVR script. Similarly, a local variable within
CVP Studio can be set with the layout name and that value passed back to the ICM
routing script and set equal to the layout ECC variable.
CVP Studio can be set with the layout name and that value passed back to the ICM
routing script and set equal to the layout ECC variable.
Example
This example illustrates how an ECC variable is used to specify a custom layout in an
ICM script to call a custom layout.
This example illustrates how an ECC variable is used to specify a custom layout in an
ICM script to call a custom layout.
1. In Desktop Administrator, add a new field with the following attributes:
■
Field Name—Choose a name for the field. In this example, we use
“.Layout”
“.Layout”
Figure 75.
Add New page