Cisco Cisco Agent Desktop 9.0 Mode D'Emploi
IP Phone Agent Feature Levels
April 2011
7
IP Phone Agent Feature Levels
There are three feature levels of Cisco IP Phone Agent: Standard, Enhanced, and
Premium. The following chart outlines the features available in each version. All
features not listed here are present in both versions.
Premium. The following chart outlines the features available in each version. All
features not listed here are present in both versions.
Feature
Standard
Enhanced &
Premium
Reason codes
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●
Wrap-up data
●
●
Enterprise data
●
●
Skill statistics
●
●
Agent-initiated recording
●
Supervisor-initiated silent monitoring
●
●
Supervisor-initiated recording
●
Supervisor barge-in
●
●
Supervisor intercept
●
●