Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Supervisor Desktop User Guide 7.1
26
November 2006
Device
A device that the call has passed through.
Type
The type of device the call has passed through.
Description
Description of the device.
Duration
The amount of time the call spends at a device.
Total
The sum of all the durations listed.
Table 14.
Call History real-time display data
Column Name
Description