Cisco Cisco Agent Desktop 9.0 Mode D'Emploi

X To listen to a recording:

1. From the View menu, choose Recorded Files to open Supervisor Log 

Viewer.

2. From the Day Select section of the window, click the radio button of the 

date of the recording you want to review.

You can also click the Saved radio button to view a list of all recordings 
that have been saved.

3. Select the recording you want to review.

4. Click the Play button, or, from the menu bar, choose Recording > Play.

X To save a recording:

1. Select the recording you want to save.

2. From the menu bar, choose File > Save, or click the Save button.

3. The recording will be saved for 30 days.

A saved recording is indicated by the word “Yes” in the Saved column.

X To delete a saved recording:

1. Select the saved recording you want to delete.

2. From the menu bar, choose File > Delete, or click the Delete button.

The “Yes” flag is removed from the Saved column next to the recording, 
and the recording is deleted seven days after it was recorded, or at 
midnight, if it is more than seven days after the recording was recorded.

X To copy a recording file:

1. In Windows Explorer, navigate to the directory where the Desktop 

Administrator configuration files are stored.

2. In the AudioFiles folder, locate the particular .wav file you wish to copy. The 

file name is in the format:

<recording date YYYYMMDD> <recording time HHMMSS>
<type of device recorded N> <user extension NNNN>.wav