Cisco Cisco Agent Desktop 8.0 Guide De Dépannage
Cisco Supervisor Desktop Issues with Internet
Connection Firewall on Windows XP
Connection Firewall on Windows XP
Document ID: 47022
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background Information
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background Information
Problem
Solution
Related Information
Introduction
This document describes one reason why the Cisco Supervisor Desktop does not display agents currently
logged into the Cisco Agent Desktop in a Cisco IP Contact Center (IPCC) environment.
logged into the Cisco Agent Desktop in a Cisco IP Contact Center (IPCC) environment.
Prerequisites
Requirements
Readers of this document should be knowledgeable of the following:
Cisco CallManager
•
Cisco Customer Response Solutions (CRS)
•
Cisco Agent Desktop
•
Microsoft Windows XP Internet Connection Firewall (ICF)
•
Components Used
The information in this document is based on the software and hardware versions:
Cisco CallManager version 3.x and later
•
Cisco CRS version 3.x and later
•
Microsoft Windows XP
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to Cisco Technical Tips Conventions.