Cisco Cisco Agent Desktop 8.0

CSCsa99800

Symptom:
An agent cannot log in after his or her ID is changed.

Conditions:
This problem occurs after an agent’s ID has been changed.

Workaround:
Cycle the IPCC Enterprise services for the ID change to take effect.

CSCsb18387

Symptom:
Agents cannot log in with IDs longer than 12 characters.

Conditions:
This problem occurs when the agent’s ID is more than 12 characters long.

Workaround:
Avoid using IDs more than 12 characters long.

CSCsb20704

Symptom:
Agent is moved to the Reserved state even when there are no calls in queue.

Conditions:
This problem may occur in some blind transfer scenarios.

Workaround:
Have the agent log back in.

CSCsb44712

Symptom:
The supervisor is unable to log in due to a password failure. The password entered 
is correct.

Conditions:
The supervisor’s password may be reset to the default (empty/blank) password 
when information tied to the supervisor’s agent record, such as the agent name or 
associated skill groups, is changed in the IPCC admin tools.

Workaround:
Attempt to log the supervisor in using a blank password. If successful, the 
supervisor can then change his or her password to the desired password.