Cisco Cisco Agent Desktop 8.0 Références techniques
Cisco Agent Desktop Problems
May 2007
249
Problem
Every time the agent hangs up the telephone, Agent Desktop
disappears.
disappears.
Solution
In Normal mode, Agent Desktop automatically minimizes when there
are no active calls. Set up this behavior in Desktop Administrator. To
prevent the Agent Desktop window from minimizing, click the
Preferences button on the toolbar and select Always Open or Always on
Top.
are no active calls. Set up this behavior in Desktop Administrator. To
prevent the Agent Desktop window from minimizing, click the
Preferences button on the toolbar and select Always Open or Always on
Top.
Problem
The administrator has made changes in Desktop Administrator, but they
are not showing up in Agent Desktop.
are not showing up in Agent Desktop.
Solution
Agent Desktop must be restarted in order for the changes to take effect.
Problem
Sometimes during a conference call, a conference member shows up
as <Unavailable>.
as <Unavailable>.
Solution
<Unavailable> represents a party outside the switch. The switch sends
the trunk number of the external party to the desktop, where it has no
meaning. The trunk number is displayed in Agent Desktop as
<Unavailable>.
the trunk number of the external party to the desktop, where it has no
meaning. The trunk number is displayed in Agent Desktop as
<Unavailable>.
Problem
The agent sent the supervisor an emergency chat message but the
supervisor never received it.
supervisor never received it.
Solution
Supervisors receive emergency chat messages only if they are
monitoring the team to which the agent who sent the message belongs.
monitoring the team to which the agent who sent the message belongs.
Problem
While running Agent Desktop, the error message, “Macro file failed to
open,” keeps appearing.
open,” keeps appearing.
Solution
Turn off any virus scanning applications on the desktop. Virus scanning
applications attempt to intercept calls to open a file to do their own
processing first. This may cause the file to be opened in such a way that
restricts other applications from opening the file.
applications attempt to intercept calls to open a file to do their own
processing first. This may cause the file to be opened in such a way that
restricts other applications from opening the file.