Cisco Cisco Agent Desktop 8.5 Références techniques
Cisco IP Phone Agent Problems
May 2007
269
Cisco IP Phone Agent Problems
Problem
Agents do not see the IP Phone Agent Service on their IP phones.
Solution
The following are some reasons for the service to not appear when the
Services menu is accessed:
Services menu is accessed:
■
The IPPA Service has not been configured in Unified CM.
■
The phone is not subscribed to the IPPA Service.
■
The service URL in Unified CM has a hostname and the phone
cannot resolve it. Use the IP address instead.
cannot resolve it. Use the IP address instead.
■
The phone has not been rebooted after changes were made in
Unified CM. If a soft reboot does not work, try a hard reboot
(unplug the phone’s power cord and then plug it back in).
Unified CM. If a soft reboot does not work, try a hard reboot
(unplug the phone’s power cord and then plug it back in).
Problem
Agents see an HTTP error when selecting the IP Phone Agent Service on
their phone.
their phone.
Solution
Some solutions:
■
The IP Phone Agent Service URL in Unified CM has a hostname
and the phone cannot resolve it. Use the IP address instead.
and the phone cannot resolve it. Use the IP address instead.
■
The IP Phone Agent Service URL in Unified CM has an incorrect
hostname, IP address, or port. The port is specified in
<Parameter name=”port” value=”8088”/> under the <!-- Normal
HTTP --> section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.
hostname, IP address, or port. The port is specified in
<Parameter name=”port” value=”8088”/> under the <!-- Normal
HTTP --> section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.
■
The IP Phone Agent Service URL is case sensitive. Enter it exactly
as specified in the Cisco CAD Installation Guide.
as specified in the Cisco CAD Installation Guide.
■
The Tomcat Service is not running on the CAD services computer.
■
The BIPPA Service is not running on the CAD services computer.
■
The agent’s phone was not rebooted after changes were made in
Unified CM. If a soft reboot does not work, try a hard reboot
(unplug the power cord and plug it back in).
Unified CM. If a soft reboot does not work, try a hard reboot
(unplug the power cord and plug it back in).