Cisco Cisco Agent Desktop 8.5 Références techniques

CAD 6.0(2) 

You cannot click Start, or press Ctrl + Break, Ctrl + Esc, or Ctrl + Alt + Delete 
when recording a macro. The Windows operating system disables macro 
recording when any of these are pressed.

The macro recorder does not record mouse movements.

The number of work flow groups allowed in Desktop Administrator is limited by 
the number of directories allowed by the operating system. Although it is possible 
to create a large number of work flow groups, the suggested maximum number of 
work flow groups is 10.

Desktop Administrator supports 256 data fields and 16 data layouts with 16 data 
fields per layout. An enterprise data field entry can be up to 255 characters long.

With some older sound cards, you will not be able to run other audio-capable 
applications such as Windows Media Player while running Supervisor Desktop. 
This is because the card and/or drivers do not support simultaneous use of it. 
Most new sound cards do not have this limitation.

Supervisor Desktop does not display outbound calls made by agents using the IP 
Phone Agent service. Also, transfers and conferences between agents using 
Agent Desktop and agents using the IP Phone Agent service may not display 
correctly.

Agent Desktop does not support deflected calls—calls that are forwarded 
automatically from one phone to another.

You may have 1 employee phone book. The number of global phone books is 
limited only by the PC’s memory.

The Recent Call List may contain a maximum of 100 entries. When the maximum 
is reached, the oldest entry is deleted.