Cisco Cisco Agent Desktop 8.0 Guide De Dépannage
Initial Supervisor Desktop Login Failure with New
Supervisor Desktop ID
Supervisor Desktop ID
Document ID: 46562
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background
Problem
Solution
Related Information
Introduction
This document describes one reason why a new Supervisor Desktop ID fails to login to the Supervisor
Desktop.
Desktop.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager
•
Cisco Customer Response Solutions (CRS)
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CRS version 3.x and later
•
Cisco CallManager version 3.x and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Background
Log in to Cisco Agent Desktop before you start Cisco Supervisor Desktop. While the Agent Desktop and
Supervisor Desktop IDs are the same, passwords might differ. Every Supervisor needs to have a unique ID,
Supervisor Desktop IDs are the same, passwords might differ. Every Supervisor needs to have a unique ID,