Cisco Cisco Computer Telephony Integration OS 8.5 Mode D'Emploi
1-7
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging In
IPCC
Figure 1-4
IPCC CTI Login Dialog - Login by AgentID
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the IPCC connection profile.
•
Agent ID. Your agent ID as assigned by your manager.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.
Figure 1-5
IPCC CTI Login Dialog - Login by Agent Name
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the IPCC connection profile.
•
Login Name. This is reorients the Login Name defined for the Agent in ICM Configuration
Manager.
Manager.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.