Cisco Cisco Computer Telephony Integration Option 8.5 Mode D'Emploi
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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging Out
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Position ID. The position ID assigned to the teleset you will receive calls on. TBD
Symposium ACD
Figure 1-12
Symposium ACD CTI Login Dialog
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the Symposium connection profile.
•
Agent ID. Your agent ID as assigned by your manager.
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Password. Your password as assigned by your manager.
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Instrument. The device ID assigned to the teleset you will receive calls on.
Logging Out
To log out of the CTI Toolkit Agent Desktop, perform the following steps:
Step 1
If the Logout button is enabled, click it. Some switches require that an agent be in NotReady state to log
out; therefore, the Logout button is disabled in any other state. In this case, click NotReady first, then
click Logout.
out; therefore, the Logout button is disabled in any other state. In this case, click NotReady first, then
click Logout.
Step 2
Depending on how your administrator has configured your agent settings, a Select Reason Code dialog
box may appear after you click NotReady.
box may appear after you click NotReady.
This dialog box includes a list of reason codes.