Cisco Cisco Computer Telephony Integration Option 8.5 Mode D'Emploi
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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
About This Guide
Important Note for Mobile Agent Users
The instructions for using your agent or supervisor desktop described in this document do not address
important differences that may apply when you log in as a Mobile Agent. Please consult the "Using Unified
Mobile Agent" section of the Mobile Agent Guide for Cisco Unified CC Enterprise for instructions on using
your desktop when you log in as a Mobile Agent.
important differences that may apply when you log in as a Mobile Agent. Please consult the "Using Unified
Mobile Agent" section of the Mobile Agent Guide for Cisco Unified CC Enterprise for instructions on using
your desktop when you log in as a Mobile Agent.
The Mobile Agent Guide for Cisco Unified CC Enterprise is available on your desktop software product CD.
It can also be downloaded from Cisco's Web site at:
New Registry Structure
For the CTI OS 7.5(1) client products, the root registry hive will be:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI OS Client
The product version number will be a key that includes the major, minor, and revision number, such that the
key will be defined as the following:
key will be defined as the following:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI OS Client\7.5.1
Note
See the CTI OS System Manager's Guide for Cisco Unified ICM/CC Enterprise & Hosted Editions for
details.
details.